Logically speaking, you would think that if someone advertises a
service that they would perform said service when asked to. If you
advertise in the phone book, newspaper (yes they still have those) or
on the Interwebz, it would follow that you were ready to do business.
So why has it been my experience the past year or so that you can
call people to perform a service for you and then they simply never
get around to doing it?
We have just moved to the Nation's Capital into a very nice new home.
Since it is slightly older, there are certain things that need to be
done around it to make it nicer and more comfortable to live in. So
I have spent most of my time here calling various repair and
installation services to try and get these things done. My success
rate has not been the greatest in the world.
On at least a half dozen occasions, I have made arrangements with
plumbers/electricians/ general handymen to come out to the house to
perform services for me and on more than 50% of those occasions, the
people who promised they would be out to do the work simply never
showed up. Keep in mind that they didn't refuse the work. They made
appointments with me over the phone to come and just never bothered
to show up or call.
Today is a great example. I called two different general handymen
yesterday to come out and give me estimates on how much it would cost
to do a few projects around the new house. Both said that they would
come out today (One at 9am and the other at 1pm) to look over the
projects and give me estimates on how much it would cost to do them.
The 9am guy finally showed up around 11 after ignoring my calls to
find out where he was and the 1pm guy just never showed up or called.
Calls to his phone go straight to voicemail.
So I am left wondering a simple question. WTF? Why the fugg do you
agree to do something then just not do it. Hells, I'd be okay if Mr.
X called me and told me that he couldn't make it or even if he had
decided to just not do the jobs. That'd be okay. I could have
called other people who might be more amiable to actually earning
some money and I certainly wouldn't have wasted hours out of my day
waiting for someone who never shows up.
I guess what it boils down to is common courtesy. Shift happens.
Crap comes up that keeps people from doing things. Hells, some days
you just wake and decide “The Hell with this, I'm taking a day
off.” I get that, I really do. However, when you are in the
business of serving other people then there are consequences to your
decisions that you have to take into account. You tell someone that
you will be out on Day Y at X time and they actually expect you to be
there. If you can't make it, then it is your responsibility to make
sure that they know it.
Most of these people would be peeved as Hell if someone were to waste
their time in the same way that they waste other peoples' time. They
should learn to have the same considerations for other people and
their time. What goes around comes around and Karma is truly a bitch
so people should always keep in mind that it might be them one day.
End of Rant
Postscript: Like I mention sometimes, my readership both here and in
the Ordinary Joe: Coffee Wisdom blog is truly mind blowing at
times. A huge number of people in dozens of different countries
“listen” to my words every day. I would love to hear from more
of you in the comments section to see what you think and hear what
you like. Please take a moment or two to make a comment. Thanks!