Hokay so today I
went to the Doctor for a follow up appointment to get the results
from my yearly lab tests. The numbers were okay, but needed some
work. Doc gave me new prescriptions for my old meds and some new
meds to try to help with the numbers. Nice quick visit with me going
in at 4pm and coming out at 4:25pm. So I skip (No not literally)
over to Krogers to pick up the prescriptions that the Doc emailed in.
Planned on picking up meds, getting a coffee from Starbucks (Don't
yell, wife has a gift card!) then coming home. Half hour to 45
minutes tops.
Sooo, when I get
there I walk over to the Pharmacy to inquire about how long my fills
would take. I immediately sensed imminent doom because none of the
Pharmacists I actually like working today. I ask the girl behind the
counter how long on my meds. She looks at my file and says, “Oh
well, we haven't even started yet. They are marked for 7:30.”
Now at that moment
I was mildly annoyed since the prescriptions had been sent in 20
minutes before, but still not angry. I politely ask how long it will
take them to fill them now. She informs me that they are very busy,
but should be able to get them for me in half an hour. I smile and
go off to wander around the store. Fast forward 30 minutes. I come
back to get my meds. The girl I talked to earlier is gone so I ask
the female type person behind the counter if my meds are finished.
She checks my file and says, “I'm sorry Sir, but we haven't even
started since they were marked for 7:30.
I not so politely
tell her that the other girl had told me that they would be ready for
me at that time and ask how long it is going to take. She tells me
another 20 minutes. I nod and move off just to stand around because
I have absolutely nothing else to do waiting for the meds that should
have been ready by now.
Now I bet you guys
are thinking you know why I am ranting. After all, having them mess
up the time twice must have really gotten my goat. Well, you are
incorrect. Yes I was mildly annoyed, but no where near rant
material. After all, mistakes can be made. No what followed during
my next 20 minute wait is what pissed me off.
So there I am
standing around, goofing off. I weighed myself (223 in case you're
interested) and took my blood pressure (120 over 69 also in case you
are interested) and generally just be bored. During that 20 minutes
I see at least four people come up to the drop off window and drop
off their prescriptions. Those same four people came back within
that 20 minutes and picked said prescriptions up. Keep in mind that
I, who actually already prescriptions in the system, have been
waiting for nearly an hour.
So I ask same girl
as before, “Excuse me Miss. How come those people can get their
prescriptions done in 10 minutes, but I have had to wait nearly an
hour?”
She looks me in the
eye and replies, “Well Sir, your prescriptions were set for 7:30
and theirs weren't.”
Now folks, I
understand mistakes happen. Misunderstandings abound. My doctor may
have sent in the wrong pick up time. The person recording in the
system may have entered the wrong time. Mistakes happen, that is
just the way of life. However, I communicated to the Pharmacists
twice that I was already waiting for my meds despite the 7:30
boondoggle. I was told TWICE that the prescriptions would be ready
well before 7:30 and I was forced TWICE to stand and wait while other
people who came after me got their orders filled before me.
I wasted over an
hour because people could not or would not do their job right. IF
they had informed me that there was no way to have my meds ready
before 7:30 I would have gone off to do other errands and come back
at 7:30. Instead, because two separate people gave me incorrect
information, I wasted my time.
I don't ask for
much, people. I do expect people to do their job at least passingly
well. If you can't get something done in time, say so. If you say
you are going to do something, then do it. Don't say one thing and
then do another. In other words, DO YOUR FREAKING JOB!
End of
Rant
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