Now
sit down around the fire, boys and girls. Old Pappy MacLeod is gonna
tell you'uns a story. Grab your s'mores and your hot chocolate cause
this one is a doozy and a half. Comfy? Good, cause here we go.
A
little while back, our dishwasher stopped draining properly so that
after you ran a load of dishes through, you'd be left with several
gallons of foul smelling water in the bottom which you then had to
scoop out by hand to get the durned thing dry again. So since we
have a home warranty that covers repairs and such, I gave em a call
and presto chango, ibso facto, they sent out a technician to see what
the problem was. Happy story so far right?
So
after about an hour the Tech informed me that the drain pump on the
machine was busted and that he would have to order a new part. I
didn't like the idea of waiting another week for the repair to be
done, but hey what can you do right? So I nodded and wrote him a
check for the repairs. Yeah an actual paper type check, get over it.
(As a side note here, I confirmed that the company happily took
checks when I made the service appointment, so the guy knew I was
going to be using a check.)
So
the tech attempts to use that there new fangled way of depositing
your checks by photographing it and texting it to the bank, but there
was something wrong with either the phone or the bank system, because
it wouldn't go through. He then attempted to call the bank and do it
vie his phone and was told it was a minimum of a 30 minute wait time.
So then the Tech told me, “Well I don't want to take the time to
do this right now, so I will have to come back next week to confirm
the check and you will have to wait an extra week to get the repairs
done.
(Side
note the second here. The entire time he was here, the Tech kept
talking about how this was his last job of the day and that he was
ready to get off work and get a beer or three.)
I
very politely informed the tech that I was not going to wait two
weeks for the repairs to be done and that he was just going to have
to wait till he could get the check confirmed before he left. He
then informed me that “I would HAVE to wait because he had things
he had to do.” That is when I got just a tad grumpy. I told him
in no uncertain words that I did not HAVE to wait just because he
wanted to go to get beers. I told him that he WOULD wait here till
the check was confirmed.
(Side
note the third. During his insistence that he didn't want to wait
for the check to be confirmed because it would take half an hour, he
spent at least fifteen minutes on the phone with his company trying
to avoid having to wait to confirm the check. If he had just waited
on the line for the bank he probably would have gotten out of here
sooner than he did.)
After
he finally got the check confirmed, he stormed out of the house. I
found out from my wife that he was driving so recklessly as he left
our housing complex that he almost ran her down. This peeved me off
even more because we have lots of younglings running around here
especially in the afternoons.
Now
folks, I get that he might have had a long day and that he was ready
to go home. I truly grok that and have been in the same sort of
situation myself many times in the past. However, “I'm tired and
want to go home” is not an excuse for doing your durned job. It is
certainly not an excuse to be incredibly rude and to recklessly
endanger other peoples' safety. So needless to say, I have contacted
his employers and informed them of his actions. The folks in charge
have resolved things to my satisfaction and I do not envy the Tech in
the days to come as he undergoes retraining and classes in public
relations. I seriously doubt he will think very much of me, but he
deserves whatever his bosses dish out for him.
I
am a firm believer in giving credit and praise where they are due.
When a company does right by me, I continue to use them. When people
treat me right, I respect them. However, when the exact opposite
happens, there is bloody hell to pay and I am more than willing to
dish it out. A technician is now finding that little fact out.